All Systems Operational

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The current status of Symantec Cloud Workload Assurance service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support.

Portal   Operational
90 days ago
99.95 % uptime
Today
Provisioning   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 20, 2019

No incidents reported today.

Jan 19, 2019
Completed - The scheduled maintenance has been completed.
Jan 19, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 02:00 UTC
Scheduled - Symantec is performing scheduled maintenance of Symantec Cloud Workload Assurance (CWA) beginning January 19, 2019, starting at 02:00 UTC, for a duration of 5 hours.

Impact
During the maintenance period, customers will not be able to purchase subscriptions or obtain trial subscriptions. No other CWA functionality will be affected.

Schedule
• Start Date: January 19, 2019 at 02:00 UTC
• End Date: January 19, 2019 at 07:00 UTC
Jan 15, 07:02 UTC
Jan 18, 2019
Completed - This maintenance has been canceled and may be rescheduled at a later date.
Jan 18, 01:12 UTC
Scheduled - Symantec is performing scheduled maintenance of Symantec Cloud Workload Assurance beginning January 21, 2019, starting at 01:00 UTC, for a duration of 2 hours.

Impact
During the maintenance period, you will not be able to log into the portal. A splash page will replace the portal during the duration the portal will be unavailable.

No other CWA functionality will be affected, and workloads will remain protected.

Schedule
• Start Date: January 21, 2019 at 01:00 UTC
• End Date: January 21, 2019 at 03:00 UTC
Jan 16, 20:26 UTC
Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019
Completed - The scheduled maintenance has been completed.
Jan 12, 12:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 08:30 UTC
Scheduled - Symantec is performing scheduled maintenance of Symantec Cloud Assurance (CWA) beginning January 12, 2019, starting at 08:30 UTC, for a duration of 4 hours.

Impact
During the maintenance period, the portal will not be available, and any scheduled reports will not run. Customers will not be able to purchase subscriptions or obtain trial subscriptions.
No other CWA functionality will be affected.

Schedule
• Start Date: January 12, 2019, at 08:30 UTC
• End Date: January 12, 2019, at 12:30 UTC
Jan 8, 09:45 UTC
Jan 11, 2019

No incidents reported.

Jan 10, 2019
Resolved - We have confirmed the fix deployed has fully restored the service. This incident is now resolved.
Jan 10, 21:32 UTC
Monitoring - The fix has been deployed and normal performance restored. We are closely monitoring the situation and an update will be provided when new information is available.
Jan 10, 10:11 UTC
Update - We are continuing the process of deploying the fix to resolve this issue with scheduled scans. We will provide further updates as new information is discovered.

Please note that no other Symantec Cloud Workload Assurance functionality is affected.
Jan 10, 06:05 UTC
Update - We are in the process of deploying the fix for this issue with scheduled scans. We will provide further updates as new information is discovered.

Please note that no other Symantec Cloud Workload Assurance functionality is affected.
Jan 10, 02:01 UTC
Update - We have identified a fix for the previously reported issue with scheduled scans. We are continuing on work towards resolving this incident. We will provide further updates as new information is discovered.

Please note that no other Symantec Cloud Workload Assurance functionality is affected.
Jan 9, 22:30 UTC
Identified - We are aware customers may be experiencing intermittent schedule scan issues. We have identified the cause of this issues and are currently working on resolving it. We will provide further updates as new information is discovered.

Please note that no other Symantec Cloud Workload Assurance functionality is affected.
Jan 9, 18:39 UTC
Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.